Your privacy matters. This policy explains what information Hala Maps Malaysia ("Hala", "we", "us") handles, why it is needed, and the choices available to you.
1. Information we collect
- Account information: name, email address, verification status, Apple sign-in identifier (when used), authentication tokens, and profile information you provide.
- Location and navigation data: precise location, direction of travel, route, destination, distance and journey timestamps when you use maps or navigation. Background location may be processed while active navigation is running.
- Journey activity: destination, journey duration, distance travelled and start/end times when journey history is enabled.
- User reports: traffic, hazard, map or application reports you submit, including report type, coordinates, description and attachments where applicable.
- Subscription and transaction information: product, payment status, amount, currency and transaction references. Full payment-card details are processed by the payment provider and are not stored by Hala.
- Technical information: device type, operating-system version, app version, network responses, diagnostics and security logs needed to operate and protect the service.
2. How we use information
We use information to provide search, maps, routing, turn-by-turn navigation, nearby-place results, Live Activities, toll estimates, prayer-time features, journey history, traffic reports, account access, customer support, subscriptions, fraud prevention and service improvement.
3. Location and background navigation
Hala requests location access to show your position and provide routes. If you start navigation, location may continue to be used in the background so directions, spoken guidance and navigation status can continue when another app is visible or the screen is locked. Background use stops when navigation ends. You can change location permission at any time in iOS Settings.
4. Service providers and data sources
To operate Hala, information may be processed by providers such as Apple (including Sign in with Apple and Live Activities), Google Maps Platform (maps, places, search and routing), payment processors, hosting and email providers, and Malaysian public-data services used for features such as toll or prayer-time information. Their handling of data is governed by their own terms and privacy policies.
5. Sharing and sale of information
We do not sell your personal information. We share information only with service providers needed to deliver Hala, when you choose to submit community reports, when required by law, or to protect users, the public and our services.
6. Data retention and security
We retain information only for as long as reasonably required to provide the service, meet legal or accounting duties, resolve disputes and protect the platform. Short-lived traffic reports may expire automatically. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
7. Your choices and rights
You may update available profile details, disable location access in iOS Settings, stop active navigation, or sign out. You may request access, correction or deletion of your account and associated personal information by contacting us. Some records may be retained where legally required.
8. Children
Hala is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information may contact us to request its removal.
9. International processing
Service providers may process information in countries other than Malaysia. Where applicable, we use reasonable safeguards for such processing.
10. Changes to this policy
We may update this policy when Hala, applicable laws or our service providers change. The latest version and effective date will always appear on this page.
11. Contact us
For privacy questions or data requests, contact support@tokanity.com and include “Hala Privacy” in the subject line.